{"id":13,"date":"2025-08-04T14:57:23","date_gmt":"2025-08-04T17:57:23","guid":{"rendered":"https:\/\/killerbee.com.br\/?page_id=13"},"modified":"2025-11-14T14:14:41","modified_gmt":"2025-11-14T17:14:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/killerbee.com.br\/?page_id=13","title":{"rendered":"Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1bf28118 e-flex e-con-boxed e-con e-parent\" data-id=\"1bf28118\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df19e4f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"df19e4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-start=\"248\" data-end=\"286\"><strong data-start=\"251\" data-end=\"286\">Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es<\/strong><\/h2>\n<p data-start=\"288\" data-end=\"507\">Na Killer Bee, voc\u00ea tem seus direitos garantidos pelo C\u00f3digo de Defesa do Consumidor. Queremos que sua experi\u00eancia seja simples, segura e justa, por isso organizamos nossa pol\u00edtica de trocas e devolu\u00e7\u00f5es de forma clara.<\/p>\n<h3 data-start=\"509\" data-end=\"536\"><strong data-start=\"513\" data-end=\"536\">1. Prazo para Troca<\/strong><\/h3>\n<p data-start=\"537\" data-end=\"684\">Voc\u00ea pode solicitar a troca do produto em at\u00e9 <strong data-start=\"583\" data-end=\"602\">7 dias corridos<\/strong> ap\u00f3s o recebimento.<br data-start=\"622\" data-end=\"625\" \/>A <strong data-start=\"627\" data-end=\"663\">primeira troca \u00e9 por nossa conta<\/strong>, sem custo de envio.<\/p>\n<p data-start=\"686\" data-end=\"717\">A troca pode ser realizada por:<\/p>\n<ul data-start=\"718\" data-end=\"835\">\n<li data-start=\"718\" data-end=\"739\">\n<p data-start=\"720\" data-end=\"739\">Tamanho diferente<\/p>\n<\/li>\n<li data-start=\"740\" data-end=\"757\">\n<p data-start=\"742\" data-end=\"757\">Cor diferente<\/p>\n<\/li>\n<li data-start=\"758\" data-end=\"794\">\n<p data-start=\"760\" data-end=\"794\">Outro produto dispon\u00edvel no site<\/p>\n<\/li>\n<li data-start=\"795\" data-end=\"835\">\n<p data-start=\"797\" data-end=\"835\">Vale-cr\u00e9dito para usar quando quiser<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"837\" data-end=\"958\">O item deve estar sem uso, sem odores, sem sinais de lavagem, com etiqueta original e embalagem adequada para transporte.<\/p>\n<hr data-start=\"960\" data-end=\"963\" \/>\n<h3 data-start=\"965\" data-end=\"1032\"><strong data-start=\"969\" data-end=\"1032\">2. Devolu\u00e7\u00e3o por Arrependimento (Direito de Arrependimento)<\/strong><\/h3>\n<p data-start=\"1033\" data-end=\"1276\">Conforme o CDC, voc\u00ea pode desistir da compra em at\u00e9 <strong data-start=\"1085\" data-end=\"1104\">7 dias corridos<\/strong> a partir do recebimento.<br data-start=\"1129\" data-end=\"1132\" \/>Nesse caso, voc\u00ea deve devolver o produto nas mesmas condi\u00e7\u00f5es em que recebeu, e o reembolso ser\u00e1 feito integralmente ap\u00f3s a confer\u00eancia do item.<\/p>\n<p data-start=\"1278\" data-end=\"1329\">O frete de devolu\u00e7\u00e3o tamb\u00e9m \u00e9 pago pela Killer Bee.<\/p>\n<hr data-start=\"1331\" data-end=\"1334\" \/>\n<h3 data-start=\"1336\" data-end=\"1367\"><strong data-start=\"1340\" data-end=\"1367\">3. Produtos com Defeito<\/strong><\/h3>\n<p data-start=\"1368\" data-end=\"1575\">Se o produto apresentar defeito de fabrica\u00e7\u00e3o, voc\u00ea deve nos informar em at\u00e9 <strong data-start=\"1445\" data-end=\"1465\">30 dias corridos<\/strong> ap\u00f3s o recebimento.<br data-start=\"1485\" data-end=\"1488\" \/>O item passar\u00e1 por an\u00e1lise, e estando dentro das condi\u00e7\u00f5es, voc\u00ea poder\u00e1 escolher entre:<\/p>\n<ul data-start=\"1576\" data-end=\"1632\">\n<li data-start=\"1576\" data-end=\"1603\">\n<p data-start=\"1578\" data-end=\"1603\">Troca pelo mesmo modelo<\/p>\n<\/li>\n<li data-start=\"1604\" data-end=\"1620\">\n<p data-start=\"1606\" data-end=\"1620\">Vale-cr\u00e9dito<\/p>\n<\/li>\n<li data-start=\"1621\" data-end=\"1632\">\n<p data-start=\"1623\" data-end=\"1632\">Reembolso<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1634\" data-end=\"1761\">N\u00e3o se enquadram como defeito: desgaste natural de uso, danos por mau uso, lavagem incorreta ou altera\u00e7\u00f5es feitas pelo cliente.<\/p>\n<hr data-start=\"1763\" data-end=\"1766\" \/>\n<h3 data-start=\"1768\" data-end=\"1812\"><strong data-start=\"1772\" data-end=\"1812\">4. Como Solicitar Troca ou Devolu\u00e7\u00e3o<\/strong><\/h3>\n<p data-start=\"1813\" data-end=\"1925\">Basta enviar um e-mail para <strong data-start=\"1841\" data-end=\"1866\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1843\" data-end=\"1864\">suporte@killerbee.com<\/a><\/strong> ou entrar em contato pelo WhatsApp dispon\u00edvel no site com:<\/p>\n<ul data-start=\"1926\" data-end=\"2038\">\n<li data-start=\"1926\" data-end=\"1943\">\n<p data-start=\"1928\" data-end=\"1943\">Nome completo<\/p>\n<\/li>\n<li data-start=\"1944\" data-end=\"1964\">\n<p data-start=\"1946\" data-end=\"1964\">N\u00famero do pedido<\/p>\n<\/li>\n<li data-start=\"1965\" data-end=\"1997\">\n<p data-start=\"1967\" data-end=\"1997\">Motivo da troca ou devolu\u00e7\u00e3o<\/p>\n<\/li>\n<li data-start=\"1998\" data-end=\"2038\">\n<p data-start=\"2000\" data-end=\"2038\">Fotos do produto (em casos de defeito)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2040\" data-end=\"2104\">Responderemos com as instru\u00e7\u00f5es e o c\u00f3digo de postagem gratuito.<\/p>\n<hr data-start=\"2106\" data-end=\"2109\" \/>\n<h3 data-start=\"2111\" data-end=\"2141\"><strong data-start=\"2115\" data-end=\"2141\">5. Prazos de Reembolso<\/strong><\/h3>\n<p data-start=\"2142\" data-end=\"2186\">Ap\u00f3s o recebimento e confer\u00eancia do produto:<\/p>\n<ul data-start=\"2187\" data-end=\"2349\">\n<li data-start=\"2187\" data-end=\"2212\">\n<p data-start=\"2189\" data-end=\"2212\">PIX: at\u00e9 3 dias \u00fateis<\/p>\n<\/li>\n<li data-start=\"2213\" data-end=\"2303\">\n<p data-start=\"2215\" data-end=\"2303\">Cart\u00e3o de cr\u00e9dito: prazo definido pela operadora (normalmente entre 5 e 15 dias \u00fateis)<\/p>\n<\/li>\n<li data-start=\"2304\" data-end=\"2349\">\n<p data-start=\"2306\" data-end=\"2349\">Vale-cr\u00e9dito: liberado na hora ap\u00f3s an\u00e1lise<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es Na Killer Bee, voc\u00ea tem seus direitos garantidos pelo C\u00f3digo de Defesa do Consumidor. Queremos<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/killerbee.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":4,"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1897,"href":"https:\/\/killerbee.com.br\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/1897"}],"wp:attachment":[{"href":"https:\/\/killerbee.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}